Fulfillment Associate
Cleveland, OH
Full Time
Operations Department
Mid Level
Fulfillment Associate
Location: North Olmsted, OH | Full-time, On-site | FLSA: Hourly, Non-Exempt (Overtime eligible) | Schedule: Monday–Friday, 9 AM–5 PM (extended hours during peak holiday seasons)About the Role
Teddy Baldassarre is one of the fastest-growing luxury watch brands and media companies in the industry. As we scale, our operations team plays a critical role in delivering the exceptional customer experience our brand is known for. We’re looking for a Fulfillment Associate who is reliable, tech-savvy, and ready to contribute from day one. This is a hands-on, team-oriented role based out of our North Olmsted office.
What You’ll Do
Your day centers on making sure every order leaves accurately and on time. Responsibilities include:- Prep and process daily orders, ensuring accuracy at every step
- Pick, pack, and package orders to luxury brand standards
- Receive inbound shipments and verify against packing and inventory documentation
- Move product to hold locations and maintain organized storage areas
- Create and manage order transfers with precision in Shopify
- Process and document product warranties accurately
- Conduct quality control checks on outgoing orders and incoming returns
- Collaborate with your team lead to prioritize workflow and surface issues early
Requirements
Education
- High school diploma or equivalent required
- Secondary education (associate’s or bachelor’s degree) preferred
Technical Skills
- Tech-savvy with the ability to learn new platforms quickly
- Proficient in Microsoft Office 365 (Outlook, Excel, Teams)
- Experience with inventory management or CRM systems required
- Experience with Shopify or a similar e-commerce platform preferred
Core Competencies
- Reliable — present, on time, and accountable every day
- Detail-oriented with strong accuracy in data entry and order management
- Coachable — receives feedback well and applies it consistently
- Solution-oriented — when problems arise, you address them rather than avoid them
- Flexible and adaptable in a fast-changing, evolving environment
- Patient, professional, and easy to work with under pressure
- Strong personal integrity and a team-first mindset
- Ability to read and interpret packing lists, invoices, and inventory documents
Physical Requirements
- Must be able to stand for extended periods of time and lift and move up to 30 pounds. Reasonable accomodations available.
Company Benefits
- Paid Time Off (PTO)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
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